Last updated: [29/09/2024]

AWS Roofing (“we,” “our,” or “us”) is committed to protecting the privacy of our customers, website visitors, and other individuals we interact with. This privacy policy outlines how we collect, use, store, and disclose personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website (https://awsroofing.com.au) or engaging our services, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We collect personal information that is necessary for us to provide our roofing services and to improve our business operations. This may include:

  • Contact details: Your name, address, email address, and phone number.
  • Payment information: Credit card details, bank account information, and transaction history (for invoicing and billing purposes).
  • Service details: Information related to the roofing services you have requested, such as property details, repair or installation history.
  • Website usage: Information such as IP address, browser type, and pages visited when you access our website.
  • Communications: Any correspondence you have with us, whether via email, phone, or social media.

2. How We Collect Personal Information

We collect personal information directly from you when you:

  • Visit our website and fill out contact forms.
  • Request a quote or engage our services.
  • Subscribe to our mailing list or newsletter.
  • Contact us via email, phone, or social media.
  • Make a payment or request an invoice.

We may also collect information indirectly through the use of cookies or analytics tools when you visit our website.

3. Why We Collect Personal Information

We collect personal information for purposes including:

  • Providing and managing our roofing services.
  • Processing payments and generating invoices.
  • Improving our services and website functionality.
  • Marketing and promotional communications, where consent has been provided.
  • Responding to inquiries, complaints, or feedback.
  • Complying with legal obligations and industry regulations.

4. How We Use Your Personal Information

We will only use personal information for the purposes for which it was collected or as otherwise permitted by law. Specifically, we may use your information to:

  • Process and manage service bookings or inquiries.
  • Provide updates on the status of roofing projects.
  • Send marketing communications where you have opted in.
  • Improve the user experience on our website through analytics and feedback.

5. Disclosure of Personal Information

We do not sell or rent personal information to third parties. However, we may disclose your personal information in the following circumstances:

  • To third-party service providers who assist us in delivering our services (e.g., IT support, payment processors).
  • To comply with legal requirements, such as responding to a subpoena or regulatory authority request.
  • If our business is sold, merged, or transferred, your information may be transferred as part of that transaction.

6. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We use secure storage systems, data encryption, and restricted access protocols to safeguard your information.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and to request correction if it is inaccurate, out of date, or incomplete. To request access or correction, please contact us at the details provided below.

We will respond to such requests promptly, typically within 30 days.

8. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to improve user experience and analyze website traffic. Cookies are small text files placed on your device when you visit our website.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

9. Direct Marketing Communications

We may send you marketing communications if you have opted in to receive them. You can opt out of receiving such communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party websites, and we encourage you to review their privacy policies before providing any personal information.

11. Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal obligations, or other operational needs. The latest version will always be available on our website.

12. Contact Us

If you have any questions or concerns about our privacy policy or the way we handle your personal information, please contact us at:

AWS Roofing
Phone: 0407133435
Website: https://awsroofing.com.au